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Delete Emails

Started by Ronald, Jun 27, 2019, 10:44 AM

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0 Members and 4 Guests are viewing this topic.

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Ronald

Jun 27, 2019, 10:44 AM
I have one member, who has two old messages and can not delete them.

1 is from January 2017 and 1 is from January 2019

Tried everything they just will not delete..

Ideas or a way of deleting these.

Skhilled

#1
Jun 28, 2019, 09:07 PM
How are they reading their emails...what software?

Bigguy

#2
Jun 29, 2019, 06:20 AM
Is this in SMF...like PM's ??
"It's the American dream....cause ya have to be asleep to believe it." - George Carlin

Ronald

#3
Jun 29, 2019, 09:39 AM
Quote from: Skhilled on Jun 28, 2019, 09:07 PMHow are they reading their emails...what software?

It's the pm system, the member has a notice for 2 pm's but there is nothing there, well the messages you can see the heading, but can't open them and can't delete them.

Ronald

#4
Jun 29, 2019, 09:39 AM
Quote from: Bigguy on Jun 29, 2019, 06:20 AMIs this in SMF...like PM's ??

This is the SMF PM system..

Skhilled

#5
Jun 29, 2019, 10:07 AM
Ah! The alerts again...

Ronald

#6
Jun 29, 2019, 12:38 PM
@Skhilled  see images.

1. You cannot view this attachment.
2. You cannot view this attachment.
3. You cannot view this attachment.

There are 2 message in there but just the headers, can't open ot removed these.

Skhilled

#7
Jun 29, 2019, 02:43 PM
Yes, that's what I meant. Looks like a bug of some kind. Possibly a permissions issue.

Ronald

#8
Jun 29, 2019, 03:42 PM
Quote from: Skhilled on Jun 29, 2019, 02:43 PMYes, that's what I meant. Looks like a bug of some kind. Possibly a permissions issue.

He is the only one that has this..

Where would I begin to look for what permissions.

Skhilled

#9
Jun 29, 2019, 03:54 PM
Is he in a special membergroup? If so, check those permissions. Admin -> Members -> Permissions.

You can also try turning off Notifications in his profile then back on and see if that helps.

Ronald

#10
Jun 30, 2019, 07:38 AM
Quote from: Skhilled on Jun 29, 2019, 03:54 PMIs he in a special membergroup? If so, check those permissions. Admin -> Members -> Permissions.

You can also try turning off Notifications in his profile then back on and see if that helps.

Didn't work..

Skhilled

#11
Jun 30, 2019, 07:54 AM
Probably a bug of sorts...
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